No, bamboo vessels do not pose a fire hazard. Bamboo is naturally fire-resistant, making it a safe material choice for candle vessels. Its natural properties give it a higher ignition threshold compared to many other materials.

At Panthera Candleworks, we take safety seriously and go the extra mile to ensure our bamboo candle vessels satisfy and exceed candle safety regulations by treating our bamboo vessels with an eco-friendly fire retardant solution. This additional step enhances the vessel's fire resistance, providing you with peace of mind while enjoying the cozy ambiance of our candles. Rest assured that our commitment to quality, sustainability, and safety means you can confidently enjoy our bamboo candles, knowing that every aspect of our product has been carefully considered to offer you a delightful and secure experience.

We understand the importance of providing products that cater to various sensitivities and allergies and take pride in offering candles that promote clean air quality. Our candles are crafted with top-of-the-line materials, including an industry-leading CleanBurning fragrance technology. This ensures that our candles release minimal toxins and irritants into the air, making them suitable for individuals with allergies and sensitivities.

Additionally, we use only premium, eco-friendly materials such as coconut wax blends and wooden wicks. These natural ingredients produce a clean, non-toxic burn that minimizes potential allergens, giving you a safer and more enjoyable candle experience. Rest assured that when you choose Panthera Candleworks, you can breathe easy knowing that we prioritize your well-being and strive to create products that offer a pleasant and allergy-friendly environment for all.

While we appreciate your desire to prolong the life of our Eco-Luxe™ bamboo candle vessel, we must prioritize your safety. We cannot condone refilling the vessel with additional wax due to the potential fire hazards it may pose. Our bamboo vessels are carefully designed and treated to ensure their fire-resistant properties, and tampering with them can compromise their integrity.

However, we encourage you to explore other creative and sustainable options for repurposing your vessel once the candle has been fully enjoyed. Consider upcycling it into a charming planter, a stylish pencil holder, or something equally delightful. Embracing the spirit of eco-friendliness, you can also recycle the vessel or dispose of it in your personal or local composting facility. Should you have any other questions or concerns, please read our blog post on this matter, or feel free to reach out to our customer support team.

We take immense pride in sourcing our bamboo from the picturesque Coffee Axis of Colombia, the homeland of our founder. Nestled amidst the stunning landscapes of this region, our bamboo is carefully harvested by local agriculturists who have honed their craft over generations. Once harvested, our premium bamboo embarks on an international journey, making its way to you with care and precision. From the Coffee Axis, it is transported through the bustling port of Cartagena, Colombia's enchanting coastal city. From there, it travels across oceans and continents to reach our production facility, where our skilled artisans transform it into exquisite candle vessels with the utmost attention to detail.

The journey of our bamboo candles doesn't end there. Each finished product is then thoughtfully packaged and set on its way to customers around North America. Whether it's crossing vast oceans or navigating bustling cities, each candle is on a unique adventure, carrying with it the rich heritage of its origin and the heartwarming stories of the artisans who contributed to its creation. We invite you to experience the beauty of our bamboo candles, knowing that each vessel holds a piece of Colombian culture and an international journey that adds a special touch to the craftsmanship and care poured into every candle. Thank you for joining us on this global adventure of fragrance, sustainability, and meaningful connections.

We're sorry to hear that you're experiencing issues with your candle's flame. The flaky, long flame and sooting may be a result of improper candle care. To ensure you get the most out of your candle and enjoy a clean burn, we recommend:

1. Before lighting your candle, always trim the wick to approximately 1/4 inch (about 0.6 cm). A long wick can lead to a larger flame, increased sooting, and uneven burning.
2. Place your candle in a draft-free area to prevent the flame from flickering excessively. Drafts can cause the candle to burn unevenly and create soot.
3. Regularly clean the candle's rim and container to remove any excess soot or debris, ensuring a cleaner burn in the future.

For more candle care tips check out our blog post.